We hope you are satisfied with your order. If this is not the case, then write to our customer service at service@wonderfuletta.com within fourteen days from the day you pick up the merchandise and notify us of your return or exchange. Your return can be done without giving reasons. An exchange can only be made for the same item in a different size. The exchange into another color or another article is not possible. After you have informed us of your return / exchange, you have 14 days from the date of notification to return the goods to us.
We recommend that
• The goods are in a new unworn and unwashed condition
• The ordered goods are equipped with various labels and safety seals which, for reasons of hygiene, are not suitable for return if the seal has been removed after delivery. Earrings can not be returned or exchanged.
• We accept returns or your exchange only from the respective country of delivery. For example, if your order was shipped to Germany then your return or exchange may only be from Germany.
• Personalized items can not be returned.
An exchange can only be made for the same item in a different size. The exchange into another color or another article is not possible.
So that your return can be processed as fast as possible, please put the return form in your package. As we always strive to develop our service, we are happy if you tell us the reason for your return. As soon as your package has arrived, you will receive a confirmation by e-mail.
Our Return / Exchange Address:
Wonderfuletta
Heerstrasse 111
71332 Waiblingen
Germany
If the product fully meets the requirements for a return, we will gladly refund the purchase price. For your repayment, we will use the same form of payment that you used on your original transaction. Depending on your banking institution, it may take about 10-14 days to see your repayment.
Shipping costs and any applicable costs associated with your return to Wonderfuletta.com are to be paid by the customer.
It's up to you how you would like to return your package to Wonderfuletta.com. It is your responsibility to ensure that the package contains all necessary information such as invoice number, name and address. For the loss of a package by the post office, Wonderfuletta.com assumes no liability. That's why we recommend insured shipping.
